Description

Are you an innovation leader who likes to use technology to improve the customer experience? Join us to make a real life-changing difference to how customers in Japan shop online. Over the past 20 years, Amazon has invented on behalf of the consumer and has become the largest internet retailer and marketplace in the world.

We are seeking a customer-obsessed Senior Product Manager to lead our Prime Member Engagement strategy in Japan. Amazon Prime's vision is to be the Earth's largest and most beloved membership program. As a Product Manager, you will own end-to-end strategies that deepen member engagement, increase shopping frequency, and drive per-member spend growth. You will be the center of innovation for cross-program engagement, ensuring that the Prime flywheel reinforces daily usage across shopping, entertainment, and lifestyle programs.

The PM is responsible for building and launching capabilities that increase the value and engagement of Amazon Prime for millions of members in Japan. You will own the engagement roadmap, drive cross-program strategies that convert casual members into frequent shoppers, partner with retail and entertainment teams to reinforce the Prime flywheel, and establish mechanisms to track and grow per-member contribution. We expect this leader to be obsessed about customer needs, think big to bring new engagement experiences to members, and effectively collaborate with partners and stakeholders both locally and globally.

The ideal candidate will be a self-starter who is comfortable working in a highly ambiguous environment. We look for hands-on experience in customer facing product management, a proven track record of delivering results, and a highly effective leader in influencing across teams and varying levels of leadership.

Key job responsibilities

• Drive cross-benefit engagement strategies across shopping, entertainment, grocery, and loyalty programs

• Establish and lead cross-org mechanisms (e.g., business reviews) to align partner teams around member engagement goals

• Own the roadmap and vision for member engagement initiatives that drive shopping frequency and per-member spend

• Define and track engagement metrics, measure benefit adoption and usage, and identify opportunities to deepen member value

At Amazon, you'll work alongside the latest AI and GenAI tools that are increasingly woven into how teams operate: from AI-powered capabilities that accelerate decision-making, to Generative AI that helps you focus on work that truly matters. You'll have opportunities and resources to develop AI fluency at your own pace, with continuous learning built into the culture.

Amazonでは,最新のAI Tool, 生成AIを日々の業務の中に積極的に取り入れています.

AI Toolは私たちの意思決定のスピードを加速させ,私たちを本当に重要な(判断)と(議論)に集中させることを可能にしています.Amazon では学習を継続する文化が根付いているため,ご自身のペースでAIに関する知識を深めることができるリソースが用意されています.

BASIC QUALIFICATIONS

- 7+ years of product or program management, product marketing, business development or technology experience

- Bachelor's degree or equivalent

- Experience working across functional teams and senior stakeholders

- Experience in influencing senior leadership through data driven insights

- Knowledge of key customer experience metrics and methodology (e.g., NPS)

- Experience owning/driving roadmap strategy and definition

- Experience with end to end product delivery

- Speak, write, and read fluently in English, and have the ability to take direction in English

PREFERRED QUALIFICATIONS

- Master's degree or equivalent

- Experience in delivering end-to-end customer research studies, including study design, fieldwork (qualitative research moderation and survey execution), analysis, recommendations, reporting and presentation of results to senior leadership

- Speak, write, and read fluently in Japanese at a business level or above (N1+)

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.