Description

About Us:

At Customer Alliance, we are literally obsessed with feedback - and that reflects in the culture and the product we're building. We're a diverse team (comprising 19 nationalities!) who support and inspire each other every day. We pride ourselves on a positive and growth-oriented work environment where employees are encouraged to share ideas, develop their skills, and have plenty of fun along the way.

About the Role:

As a Senior Product Manager at Customer Alliance, you will be at the forefront of navigating the evolution of our product. This is a key role at the company.

Your mission will be to revolutionize the product by staying up to date with market trends and meeting our users' needs.

This position requires a strong interest in gaining insight into market trends, user needs, and the agility to adapt strategies that enhance product value and user satisfaction.

What We're Looking For:

Strategic Alignment

• Define and drive a product vision aligned with business strategy and technical capabilities.
• Analyze market trends, identify innovation opportunities, and validate product ideas.
• Set high-level priorities to balance engineering efforts, user needs, and business goals.

Feasibility and Collaboration

• Validate technical feasibility with engineering, ensuring realistic timelines and resource allocation.
• Support maintainability and scalability while advocating for innovation and technical debt reduction.

Execution and Delivery

• Lead cross-functional alignment for product launches.
• Balance feature development with technical debt and infrastructure improvements.

Market and Customer Focus

• Conduct market research to align features with real-world demands.
• Define and track product success metrics for user engagement and business impact.

What We Expect:

Requirements:

• English speaking (German is a strong plus).
• Role is based in Berlin.
• Hybrid role, 2-3 days in the office

Qualifications:

• You bring 5y+ experience as a Product Manager within B2B SaaS, demonstrating successful management of mature products.
• Leadership qualities with a proven track record of mentoring and managing product managers.
• You possess exceptional problem-solving skills with the ability to handle short-term customer demand and long-term product vision.
• You have a strong interest in emerging technologies, particularly AI.
• You demonstrate strong project management skills with a focus on collaboration and stakeholder management.
• You possess excellent communication and interpersonal skills, with a proven track record of building and maintaining effective relationships across diverse teams and with external partners.
• You're comfortable with ambiguity and change, and energized by the opportunity to shape and create rather than maintain the status quo.
• You demonstrate a growth mindset and are hungry to make an impact - you're ambitious and thrive in a 0-to-1 environment where you're building something from scratch.

If you have it, it's a plus:

• Background in startups or high-growth technology companies.
• Track record of successfully implementing AI-powered functionalities/services.
• Experience in the customer feedback, hospitality tech, or review management space.

What We Offer:

• An international team and great atmosphere with regular events.
• Hybrid work with a dedicated Mindspace office in central Berlin (Hausvogteiplatz, Mitte).
• Full membership at Mindspace (co-working), allowing you to work from any of their locations .
• Work with highly experienced and capable people motivated to build great products.
• Budget to bring remote team members together and work in person.
• The opportunity to define and build the future technology strategy of a growing SaaS company.
• Direct partnership with the CEO and leadership team on strategic initiatives.
• Pick your own device.
• Earn extra vacation days each year (Start 26 days, Max 34 days).
• FitX gym membership, available at all locations.

Department Product Locations Berlin Remote status Hybrid Employment type Full-time