Description

We are building the next generation of conversational experiences for business travelers - AI-powered chat assistants paired with seamless live-agent handoff - and we're looking for a Product Manager to help lead it. You'll own the roadmap for how travelers and travel arrangers talk to us through chatbots, virtual assistants, and the moments where conversation moves from bot to human. You'll partner closely with engineers, designers, commercial, and customer operations teams to ship experiences that actually solve traveler problems - fast itinerary bookings, changes, policy questions, disruption support - at the moments people need them most. This role sits at the intersection of product strategy, conversational AI, and corporate travel. Responsibilities Own the roadmap and delivery for our conversational AI products, balancing customer needs, business priorities and technical realities Define intent taxonomies, conversation flows, fallback behavior and bot-to-agent handoff logic in partnership with conversation designers and engineering Translate traveler and arranger pain points into product requirements with the voice of the customer at the center of every decision Partner with engineering to manage scope, timelines and trade-offs across competing demands Work with designers to ship interfaces and flows that feel natural, not robotic Define and track the metrics that matter for conversational products: containment rate, escalation rate, resolution quality, CSAT on bot interactions and post-launch performance Collaborate with product marketing on go-to-market plans and positioning Communicate roadmap, priorities and trade-offs clearly to stakeholders across the company Stay close to what's happening in conversational AI - new models, new patterns, new competitive moves - and bring that perspective back to the team Requirements 2+ years of product management experience in an agile environment, with shipping conversational AI products: chatbots, virtual assistants, voice agents or LLM-powered experiences Hands-on experience with intent design, conversation flows, NLU performance and bot-to-human handoff patterns Track record of shipping products end-to-end: discovery, launch, post-launch measurement and iteration Capability to navigate ambiguity in customer feedback to find the real problem worth solving Strong written and verbal communication, with the ability to move easily between an engineering standup, a design critique and a stakeholder readout Experience writing user stories, working in Jira and partnering with engineering on technical trade-offs Bachelor's degree or equivalent experience English proficiency at B2 level or higher Nice to have Background in corporate or business travel, with understanding of travelers, arrangers, policy, duty of care and the workflows behind a trip