Description

Build products that help small businesses thrive at scale. You'll deliver new capabilities and ongoing improvements for Small Business Card, translating insights into execution and ensuring every release is measurable, resilient, and customer-first.

Job Summary:

As a Product Manager (Associate - 601) on the Small Business Launch and Capabilities Team, you will own and drive end-to-end product delivery. This role partners closely with engineering, design, data/analytics, controls/risk, legal/compliance, operations, and business stakeholders to define the roadmap, translate customer needs into clear requirements, and deliver measurable outcomes.

Job Responsibilities:

• Develop and execute product strategies that align with Small Business Card's vision and goals.
• Conduct market research and analyze customer feedback to identify opportunities for enhancements and new offerings.
• Lead product development initiatives from concept to launch, ensuring timely delivery and high-quality standards.
• Define new features, gather requirements, and create user stories.
• Define and monitor performance, identify enhancements, and create remediation plans.
• Communicate product vision and updates to internal teams and external partners.
• Manage product backlog, ensure agile metrics, and support production, issue resolution and prioritization.
• Stay informed about industry trends and competitor activities to maintain a competitive edge.
• Collaborate with cross-functional partners to ensure a strong risk and controls environment.

Required qualifications, capabilities, and skills:

• 1+ years of product management experience delivering products in a complex environment.
• Strong ability to write clear requirements (PRDs, user stories, process flows) and drive prioritization with support from leadership.
• Demonstrated experience working with engineering teams and balancing business goals with technical realities while working in an Agile environment.
• Experience with road mapping, prioritization, requirements definition, and backlog management.

Preferred qualifications, capabilities, and skills:

• Strong communication skills-able to influence without authority and manage competing stakeholder needs.
• Comfortable with ambiguity; strong problem-solving and structured thinking.
• Experience in financial services or highly regulated environments.
• Strong analytics orientation (e.g., defining metrics, using dashboards, A/B testing where applicable).
• Data-driven decisioning (KPIs, funnels, adoption metrics).
• Risk/controls mindset and operational excellence.

Additional Information:

• Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting. This role does not provide relocation assistance, so all candidates must be local to the work locations listed in the job posting or willing to relocate on their own immediately upon hire.

About Us

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.