Description

Do you enjoy shipping a product from 0 to 1 on the latest tech stack, shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, solving complex problems, and exceeding expectations? Then join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients! Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world's most innovative financial organizations.

Job Summary:

As a Product Manager in Lending Innovation, leading the Payments integration, you are an integral part of the team that creates new innovative lending product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations end-to-end.

Job Responsibilities:

• Define the vision and strategy for product initiatives and features within Payments and Payment Processing for Lending Innovation
• Manage discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
• Own, maintain, and develop a product backlog that enables development to support the overall strategic roadmap and value proposition
• Prioritize and sequence across many teams and work streams
• Partner closely with Technology, Design, and Analytics teams to lead product development efforts
• Collaborate with a team of cross-functional partners to ensure a strong risk and controls environment (e.g., Legal, Risk, Compliance, & Controls)
• Define features and communicate requirements to engineering in clearly written documentation
• Monitor against goals, identify and scope implementation paths for needed enhancements, and create remediation plans when needed
• Manage executive stakeholder relationships and regularly communicate updates on the product strategy, progress, and performance

Required Qualifications, Capabilities, and Skills:

• 5+ years of experience in product management or a relevant domain area
• Passion for understanding customer needs and demonstrated ability to build digital products
• Strong knowledge of APIs, engineering practices, and the product development lifecycle using Agile methodologies
• Ability to navigate and lead through ambiguity to set a clear direction
• Ability to think strategically while still being comfortable diving into the details required to ensure successful execution
• Proven success in collaborating with cross-functional teams, influencing and driving decisions

Preferred Qualifications, Capabilities, and Skills:

• Demonstrated prior experience working in a highly matrixed complex organization
• Experience with Payments, including ACH and/or payment processing systems

Additional Information: Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting. This role does not provide relocation assistance, so all candidates must be local to the work locations listed in the job posting or willing to relocate on their own immediately upon hire.

About Us

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

\n Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.\n
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\n We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.\n