Description

At Superchat, we're rebuilding how businesses talk to their customers. The phone call, the contact form, the support ticket: all of it is being replaced by messaging and AI. We're building the platform that runs underneath.

Founded in 2020, Superchat has become the platform of choice for 10,000+ businesses worldwide, from globally recognized brands like Allianz, Auto1, Enpal, Danone, and GASAG to the small businesses, dental practices, and one-person startups that need to look bigger than they are. Today, millions of messages flow through Superchat every single day.

We started as a unified inbox: one place for every channel a customer might pick, WhatsApp, email, SMS, Instagram. Then ChatGPT happened, and the second chapter began: AI agents that respond across chat, email, and voice at the quality of the best human teams.

We're 100 people, profitable, and have raised €18M in funding (last round 4.5 years ago, we've been growing on our own money since). Headquartered in Berlin.

We're looking for a Product Manager to join our Core team.

In this role, you'll own the heart of our platform: the unified inbox, the channels, and the workflows that tens of thousands of users open first thing in the morning and close last thing at night. You'll be responsible for the product end-to-end, from discovery through shipping through launch, and for whether the metrics actually move. If you're excited to own a product surface this large while staying deep in the details day to day, this might be a great fit.

We're reshaping our product function around three pillars, AI, Integrations, and Core, with a PM in each, operating directly with our founder and CPO Mika. This role is for Core.
Location & work mode

Berlin-based, minimum 3 days a week in-office, up to 2 days optional home office. We build better in the same room. Decisions happen faster, products ship faster, and the team stays sharper. EU work permit required.
What you'll do

• Own the inbox, channels, and workflows end-to-end: discovery, spec, build, launch, measure
• Stay close to customers every week, in direct calls, by talking to CS and support, and by digging into the data yourself
• Embed with 4 to 6 engineers and 1 designer, set the metric, and own whether it moves
• Ship features that are simple enough for customers to set up themselves
• Own quality. Engineers test as they build, you give the final go before anything ships
• Own the launch and the awareness that follows. There is no product marketing team. You drive positioning, the in-product moments, and the keynote for the big launches, with marketing and sales behind you
• Work across squads with the AI and Integrations PMs on the surfaces that touch each other

What we're looking for

• A track record of shipping things people actually use
• Exceptional product and operational judgement
• World-class product taste
• Shameless customer obsession
• Extreme clarity in writing and thinking
• Speed without sloppiness
• Low ego and a builder's instinct

What we offer

• Modern Berlin office in Prenzlauer Berg
• Direct work with the founders and a real seat at the product table
• A team that ships fast and doesn't drown in process
• 26 days of paid vacation, plus 2 extra days off for Christmas and New Year's Eve
• Annual personal development budget for conferences, courses, books, or coaching
• Regular team events and the kind of culture that makes you want to be in the office

See how we ship

Every year we publish a Rewind: a public record of everything we built and shipped. Probably the easiest way to see what we've been up to.

• Superchat Rewind 2025
• Superchat Rewind 2024

We firmly believe that diversity makes companies better. We welcome all applicants - regardless of gender, background, nationality, or religion. Feel free to send us your application!

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We look forward to your application!