Description

Thrive Pet Healthcare is looking for a Full Time Marketing Specialist

Full-Time | Location: Hybrid / Remote

Austin-based team members: 2 days per week in office

Non-Austin team members: Remote

Travel: 2-4 times per year for team meetings

About You

You give so much of yourself to work-at Thrive Pet Healthcare, we recognize the impact you make every day. Across our Support Office teams, you’ll partner closely with leaders and colleagues nationwide to shape the future of veterinary care. You’ll do it with the support, tools, and community you need to thrive.

As part of a community of 360+ hospitals and a growing corporate team, you’ll be appreciated for who you are, the expertise you bring, and the impact you make across our organization.

The Marketing Specialist serves as a central hub for marketing operations, ensuring requests from hospitals and operations teams are managed efficiently, prioritized appropriately, and executed in alignment with company strategy.

Make an Impact as the Marketing Specialist.

We’re looking for a Marketing Specialist to join the Thrive Pet Healthcare Support Office team.

In this role, you’ll play a meaningful part in advancing our organization’s priorities and supporting our hospital teams. Your expertise will help improve processes, elevate the employee and client experience, and strengthen the operational foundation of a growing, nationwide veterinary network.

What You’ll Do

Client Service - Hospitals & Operations

• Manage and triage incoming marketing tickets from operations and hospitals nationwide
• Prioritize requests based on urgency, business impact, and strategic alignment
• Assign and route tickets to appropriate team members or departments
• Track ticket progress and ensure timely completion of deliverables
• Communicate updates, timelines, and expectations clearly and consistently
• Maintain organization within ticketing systems (e.g., categorization, tagging, documentation, etc.)
• Identify trends, bottlenecks, and opportunities to improve workflow efficiency
• Seek continuous improvement of support workflows through automation, AI tools, and improved processes/forms.
• Collaborate with cross-functional teams to optimize hospital experience for requests that come through (creative, digital, regional marketing managers, CRM, membership, communications, pricing, coding, product, social media and more)
• Report on ticket volume, turnaround time, and team performance
• Assign access to marketing systems such as CallRail, Birdeye, Brandfolder, Marek, Meta, and more)

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Marketing Coordination Support

• Support Sr. Manager with execution of national and regional marketing initiatives
• Coordinate campaign timelines, assets, and approvals across teams
• Ensure brand consistency across all hospital marketing materials and ensure hospital requests have been accurately rendered
• Assist with collateral vendor production processes and communications
• Gather feedback and identify opportunities to improve marketing support and performance on an ongoing basis

Your Experience & Skills

• Bachelor’s degree in Marketing, Communications, Business, or related field (or equivalent experience)
• 3-5 years of experience in marketing coordination, project management, or similar role
• Experience working with ticketing or project management tools (e.g., Freshdesk, Monday.com, Asana, Jira, etc.) as well as Microsoft Office 365 tools
• Strong organizational and time-management skills with the ability to manage multiple priorities
• Excellent written and verbal communication skills
• Ability to work in a fast-paced, deadline-driven environment
• Strong attention to detail and problem-solving skills
• Experience supporting multi-location or national marketing teams
• Familiarity with marketing campaign workflows and asset development
• Basic understanding of digital marketing channels
• Prioritization and decision-making
• Stakeholder management
• Process improvement mindset
• Adaptability and responsiveness
• Experience with adobe creative cloud is a plus

How You’ll Grow With Us

Here, you can grow your career through access to meaningful learning opportunities, leadership programs, and continued development, including:

• Free CE and learning resources through ThriveU
• Leadership development workshops
• Career mobility across departments and teams
• Opportunities to contribute to enterprise projects and innovation initiatives

You’ll have space to thrive in your career-where your growth and wellbeing are deeply valued.

Benefits - Our Care In Action

Thrive offers a suite of benefits to support team members’ emotional, physical, professional, and financial wellbeing. In addition to our health and life insurance, and short- and long- term disability plans, we offer eligible team members:

• Competitive pay
• 401(k) with employer match
• Mental health resources, including easy access to therapy through Lyra Health
• Paid parental leave
• Purr-ental leave for when you adopt a pet
• Subsidized backup childcare and elder care
• Expert advice, support and network discounts for fertility and family planning
• FREE CE courses
• Pet perks and veterinary service discounts
• Student loan support tools and assistance

*Some benefits shown are only for full-time team members who work 30 hours or more per week. Certain Benefits may be subject to waiting periods or length of service requirements.

Who We Are

Thrive Pet Healthcare is united by our mission to create the future of pet well-being through medical excellence, innovative technology, and a connected community of teams and partners. We exist to nurture both pets and people through meaningful relationships and exceptional veterinary care.

Our Support Office teams power that mission by supporting our hospitals through operational excellence, innovative programs, people-centered culture, and forward-thinking business solutions - all while having plenty of fun along the way.

We nurture pets & people through meaningful relationships and exceptional pet care-and we are united by a shared set of values.

• Service - delivering exceptional service
• Empathy - leading with care
• Accountability - achieve meaningful outcomes
• Joy - be a source of light
• Exploration - learn to fuel growth
• Team - connect for success

Read more about us here.

About Thrive

Thrive Pet Healthcare creates the future of pet well-being through medical excellence, innovative technology, and a connected community of teams and partners. Today, its network of 360+ primary, emergency, and specialty hospitals across the U.S. cares for pets of all ages and health needs, while portfolio companies provide tools and technology that help veterinary teams work smarter and deliver better care. Thrive invests in its people-through mentorship, leadership programs, continuing education, and well-being initiatives-so teams can grow and feel supported. For pet owners, convenient solutions such as a mobile app, Thrive Plus membership, HereFurYou Helpline, online booking, and flexible financial options make accessing quality care simpler- giving families the peace of mind their pets deserve. Learn more at thrivepetcare.com.

We welcome you to join our story and join where #WeThriveTogether.

At Thrive Pet Healthcare, we celebrate and embrace the uniqueness and diversity of all our team members, pet parents, and pets. We strive to create a culture where everyone feels they belong, are supported, and are empowered to thrive.

Ready to Join Us? Apply Today!