Description

The High Knob Owners Association, Inc. is a 480+ home, gated community situated on a small mountain in Front Royal, Virginia. It is a stone's throw from the Shenandoah National Park and the Appalachian Trail.  The Board of Directors is seeking to partner with an on-site community manager who can support it in the leadership of its unique, self-managed association.

The Community Manager is responsible for the overall administration, operation, and protection of the Association’s assets, infrastructure, and services for a community of approximately 488 homeowners, and a legally separate, but integrally related and state-regulated water utility.  This position implements Board policies, manages daily operations, leads staff and supervises contractors, and administers operating and reserve budgets.  In addition to supervisory duties, the Community Manager serves in an advisory role to the Boards, providing analysis and recommendations in business and policy matters, and promoting best industry practices to benefit the Boards and the community.  

This position is critical to supporting the quality of volunteer leadership. protecting the Association’s physical infrastructure, domestic water quality and safety, maintaining financial stability and regulatory compliance, and preserving the quality of life and property values for the community’s homeowners.

The Community Manager reports directly to the High Knob Owners’ Association and High Knob Utilities Boards of Directors.  The Manager serves as the primary liaison between the Boards, residents, staff, vendors, and regulatory agencies, and is accountable for the effective delivery of services that protect property values and quality of life within the community.

Salary is commensurate with experience and negotiable. 

Community Website:  https://www.hkoai.com/home

Requirements

Qualifications

Education & Experience

• Community Associations Institute designation(s) (CMCA®, AMS®, PCAM®, LSM®) required; PCAM® preferred.
• Bachelor’s degree in business administration, public administration, property management, construction management, or related field preferred.
• Minimum five (5) years of experience in community association management, facilities management, public works, utility operations, or similar operational leadership role.
• Experience managing staff, budgets, capital projects, and contractor services required.
• Experience with infrastructure, heavy equipment operations, or regulated utility systems strongly preferred.
• Knowledge of drinking water regulatory requirements preferred

Skills & Competencies

• Strong leadership and personnel management skills
• Change management
• Budgeting and financial oversight
• Project and contract management
• Knowledge of infrastructure and facility maintenance
• Critical and analytical thinking ability
• Excellent communication and conflict resolution skills
• Strong organizational, documentation, and recordkeeping abilities
• High level of emotional intelligence