Description

Responsibilities:

Administrative Support and Program Assistance:

• Support specialized membership categories through programmatic engagement, administrative assistance, and online community development.
• Assist with events and programs related to new members and attendees at conferences, including managing logistics for the Student Ambassador program and other assigned programs.
• Collect and track data across engagement programs, including managing program application processes, materials distribution, event planning, and processing stipends/travel reimbursements.
• Provide general administrative support to the membership team, including assisting with website updates, member communications, marketing, and data analysis.
• Perform other duties related to membership engagement and administration as required.
  
  

Membership Growth Support:

• Assist Membership Recruitment and Retention Manager in implementing strategies for membership growth.
• Collaborate with the Marketing department to develop marketing and promotional materials.
• Prepare membership reports and prospect lists for marketing campaigns.
• Maintain and update membership records, including student memberships.
• Provide proactive support to members, answering inquiries and offering assistance via phone, email and other forms of communication.
• Forward queries to the appropriate staff member when necessary, monitoring email inboxes and answering/receiving calls.
• Provide general membership support to the Membership Recruitment & Retention Manager and other stakeholders within the organization as required.
  
  

Education: 

• Associate degree required. Bachelor’s degree preferred. In lieu of a Bachelor's degree four years of equivalent work experience may be accepted.
  
  

Experience, Knowledge, Skills, and Abilities:  

• Minimum of two years of related membership, engagement, or customer service experience is required.
• Experience at a non-profit or association is preferred.
• Experience working with databases and/or an Association Management System (AMS) is preferred.
• Familiarity with relational databases and reporting of membership Key Performance Indicators (KPIs) is preferred.
• Experience with NimbleAMS or Salesforce is preferred.
• Proficiency in all Microsoft Office Suite products, particularly Microsoft Word, Excel, and PowerPoint, is required.
• Proficiency with Google Docs and other online shared document products is required.
• Strong organization, documentation, and prioritization skills are necessary.
• Strong written and verbal communication skills are essential.
• Excellent attention to detail is required.
• Ability to adapt to quickly changing schedules is necessary.
• Ability to work well with interdepartmental teams as well as independently is required.
  
  

Travel: This position requires up to 10% travel to attend events and meetings, including the Annual Leadership Meeting, stakeholder sites, and travel to APS offices in Long Island, NY; Washington DC; and College Park, MD, as well as other off site locations for periodic meetings and training sessions. Additional travel may be required as assigned by the supervisor.

Salary: The salary range for this position takes into account various factors influencing compensation decisions, such as skill sets, experience, training, and other business and organizational requirements. The salary listed within the specified ranges considers relevant experience. Our compensation philosophy at APS aims to maintain salaries at the midpoint of the market. As a result, we typically hire within the target starting range. Exceptional, rare cases may merit reviews above target starting range for specialized or niche skills aligned with strategic operational goals.

Hiring Range: $47,085/year - $64,742/year (USD)

Target Starting Range: $47,085/year - $52,971/year (USD)

Work Environment:

As noted above, APS offers a “Remote First” workplace. Although our offices are located on Long Island, NY; Washington DC; and College Park, MD, you can work from other places in the United States. We are flexible about work hours, but expect responsiveness during the core of the workday, Eastern Time. 


This is Us:

Help us achieve our mission of advancing and diffusing the knowledge of physics for the benefit of humanity, promote physics, and serve the broader physics community.

At APS, we:

• Provide a welcoming and supportive professional home for an active, engaged, and diverse membership
• Advance scientific discovery and research dissemination
• Advocate for physics and physicists, and amplify the voice for science
• Share the excitement of physics and communicate the essential role physics plays in the modern world
• Promote effective physics education for all
  
  

Core Values:

Core values are essential to shaping the culture of an organization. They provide the structure and guidance for how we conduct ourselves in our day-to-day interactions. Every employee has a responsibility for upholding these values. The behaviors and actions associated with demonstrating competency in these Core Values are described in a separate document.

Our Core Values:

• The Scientific Method
• Truth and Integrity
• Diversity, Inclusion, and Respect
• Partnering, Cooperation, and Open Collaboration
• Speaking Out
• Education and Learning
  
  

Amazing 2024 Benefit Offerings:

• Flexible schedules and ability to work remotely
• 8% employer-paid retirement contribution
• Investment advisement services: 100% employer paid
• Medical benefits: PPO or HDHP option
• Employer contribution to FSA or HSA account, eligibility based on medical plan enrollment
• Lifestyle Spending benefit up to $2000.00 (USD) - 100% employer paid
• Dental benefits:  individual coverage 100% employer paid
• Vision benefits: individual and dependent coverage 100% employer paid
• Basic Life & Accident insurance: employee coverage 100% employer paid
• Supplemental Life & Accident insurance, including spouse & dependent child(ren) coverage
• Disability insurance:  employee coverage 100% employer paid
• Voluntary Accident & Critical Illness insurance
• Healthcare, Commuter & Dependent care flexible spending accounts
• Vacation: 15 days annually
• Generous holiday leave: 17 paid days of significance; includes one week closure at the end of December
• Personal leave: 4 days annually
• Volunteer leave: 1 day annually
• Sick leave: 10 days annually
• Bereavement & Compassion leave: 2 -15 days based on loss
• 12 weeks employer-paid family leave
• College tuition reimbursement plan
• Job related seminar & continuing education
• Professional Certification/Recertification 100% employer paid
• Training and professional development; access to LinkedIn Learning on-demand courses
• Employee Assistance Program
• Mindfulness Meditation: live and on-demand classes
• APS does not offer relocation assistance/costs