The position will serve as the first line of resource in supporting the Firm’s emailing software program, Tikit. This position is also responsible for day-to-day maintenance of the Firm’s CRM system, InterAction.
This individual will spend time responding to user inquiries regarding the Tikit software, such as troubleshooting HTML issues and creating HTML email templates. The position will assist in sending mass emails and responsible for cleaning up bounced messages.
The position will work directly with the CRM Database Manager and a team of two data stewards to complete ongoing data quality tasks within the Firm’s CRM system, especially as it relates to GDPR data use policies.
The position should have a strong customer focus, very responsive to user requests, team player, great attention to detail and ability to communicate effectively with all levels of firm personnel.
This position reports to the CRM Database Manager. The position works directly with all members of the Marketing Department along with secretaries and partners firm wide, when needed.
Format and distribute client news alerts and event invitations via Tikit’s eMerge software.
Produce and update HTML email templates and online registration forms. Suggest improvements to related processes.
Convert MS Word content to HTML.
Troubleshoot HTML issues relating to all email campaign files.
Produce client news alert metric reports.
Process bounced back emails.
Marketing Dept. Support - work closely with Marketing Department, domestic and international offices, to handle requests such as data imports/exports of various types of lists, as well as develop lists to support pre- and post-events, and act as backup to local office marketing staff with miscellaneous Interaction tasks, when needed.
Process data change tickets via InterAction’s Data Change Management inbox.
Assist with on-going data clean-up projects within the CRM system.
Apply and adhere to data standards and data use policies when supporting the Marketing staff and other types of users.
Background knowledge of CRM database software and emailing marketing software, a big plus if InterAction and/or Tikit experience.
Advanced user skills in HTML required.
1-2 years work experience in the professional services industry is preferred. Experience in a legal services environment is strongly preferred.
Demonstrated experience that shows an interest in both data management and email marketing is preferred.
Knowledge, Skills & Abilities:
Technical Knowledge: Background knowledge of InterAction and Tikit. Proficiency in MS Office; particularly Word, Excel and Outlook. Must have HTML experience.
Research Skills: Strong research skills - ability to determine the best resource via the Internet when researching the current status of a contact record.
Organizational Skills: The candidate must have strong organizational skills. Ability to delegate responsibilities, track and manage tasks is key to success. Must exhibit grace under pressure.
Communication Skills: Outstanding verbal and written communications skills, including the ability to communicate with all levels of lawyers, secretaries, marketing and other support staff. Requires diplomacy, facilitation skills and the ability to manage conflict.
Judgment and Reasoning: Excellent critical thinking and problem solving ability is required. Must grasp business process, priorities and goals. Must understand basic business relationship and confidentiality principles and adhere to those principles.
About Gibson, Dunn & Crutcher LLP
At Gibson Dunn, we understand that exceptional client service extends far beyond the attorney client relationship. Our exceptional staff is one of the keys to our ability to serve our clients in the manner they have come to expect. The support staff at Gibson, Dunn & Crutcher LLP is comprised of a diverse group of motivated and highly skilled professionals. With approximately 1000 staff members throughout the U.S. and in key cities in Europe, the Middle East and Asia, our staff is dedicated to providing the highest level of support to the lawyers, and clients of our Firm, to assist them in doing their job more efficiently and effectively.
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