Description

Position Title: Sr. Integrated Marketing Manager, Customer Lifecycle

Job ID: R-000082

Location: US MN Minneapolis Office | US AR Rogers Office | United States Remote

Posting Type: Full time | Full time

Description:

SPS Commerce is a leading provider of cloud-based supply chain management solutions, serving a global network of retail trading partners. We foster a collaborative and inclusive work environment where innovation and continuous improvement are highly valued. Join SPS Commerce and be part of a dynamic team that's transforming the global retail supply chain!

Position Summary:

Marketing at SPS Commerce is evolving — and this is your chance to be part of
something big. As our business scales and our global reach expands, we're
building a marketing organization that does more than create awareness — we
drive demand, deepen relationships, and deliver measurable impact across every stage of the customer journey.

We've reimagined how we work, combining functional expertise with deep
customer insight. Our team is structured around key areas like Brand, Demand
Generation, Product Marketing, and Customer Marketing, and we collaborate
through cross-functional pods focused on distinct customer segments — from
Retailers and Suppliers to Revenue Recovery & Analytics and Core.

As a Sr. Integrated Marketing Manager, Customer Lifecycle you'll focus on
engaging and growing our existing customer base. In this role, you'll design and
execute programs that help customers realize value from SPS solutions,
strengthen long-term relationships, and identify opportunities for upsell and
cross-sell.

You'll work closely with Product Marketing, Customer Success, Sales, and
Revenue teams to create lifecycle programs that guide customers through key
moments in their journey — from onboarding and adoption to retention and
expansion.

This role is ideal for someone who enjoys combining data, customer insight, and creative execution to build marketing programs that drive measurable business impact.

What You'll Do:
-Develop and execute lifecycle marketing programs that engage customers
across key stages including onboarding, adoption, retention, and expansion
-Build targeted, multi-channel campaigns using tools such as email,
marketing automation, and digital channels to drive customer engagement
-Partner closely with Customer Success, Sales, and Product Marketing teams
to support adoption and identify opportunities for cross-sell and upsell
-Leverage customer insights, segmentation, and behavioral data to deliver
relevant messaging and personalized experiences
-Monitor and analyze program performance to identify opportunities to
improve engagement, retention, and revenue impact
-Develop nurture programs and customer communications that reinforce
product value and highlight new capabilities
-Continuously test, optimize, and improve lifecycle campaigns to enhance
the overall customer journey

Where You'll Work:
This role is remote or hybrid, based on the candidate's location. For hybrid office
locations (Rogers, AR or Minneapolis, MN), we Succeed Together through in-
person collaboration, balanced with remote work to provide flexibility. The role
will require occasional travel for onboarding, training, team or company
meetings, etc., - estimated around 5%.

What You'll Bring:
-Bachelor's degree and 5+ years of related experience in marketing,
customer marketing, lifecycle marketing, or a similar role
-Experience developing and executing marketing campaigns that drive
engagement and measurable outcomes
-Strong project management skills with the ability to manage multiple
priorities and stakeholders
-Experience using customer data, segmentation, and behavioral insights to
inform marketing strategies
-Ability to collaborate cross-functionally with teams including Product
Marketing, Sales, and Customer Success
-Motivated self-starter who thrives in a fast-paced and evolving
environment
-Strong analytical and problem-solving skills
-Experience in SaaS is a plus
-Experience with tools such as Salesforce, WordPress, or marketing
automation platforms like Pardot
Broad marketing knowledge with the ability to connect strategy and
execution across channels

What We Offer:
At SPS Commerce, we are committed to ensuring that each employee's
compensation reflects their unique experiences, performance, and skills in their
role. The salary range for this role considers several factors, including education, relevant skills, work history, certifications, location, and more.

The annual salary range for this role is: $84,370 - $130,790. The actual salary
offered will be determined based on the factors listed above and may fall
anywhere within the range.

SPS Commerce offers a comprehensive package of benefits including health,
dental, vision, disability and life insurance, paid time-off, 401(k), health and

Commitment to our Employees:

At SPS we power connections that drive the world of commerce forward, and our success depends on making strong decisions, fostering innovation, delivering unparalleled customer solutions, and driving outstanding business performance. We achieve this by creating an environment where every employee feels a true sense of belonging. We embrace diversity, equity, and inclusion, ensuring everyone feels accepted, valued, and empowered to make a meaningful impact.

We are committed to affirmative action and equal opportunity in all aspects of employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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