Description

Job Description:
Department Overview

Rakuten Travel is a leading online travel service in Japan, dedicated to "Making People Happy with Travel".

https://travel.rakuten.com/

Since our founding in 1996, we have consistently led the industry, challenging the norms and fostering innovation. With growing aspirations to expand beyond borders as a Global Innovation Company, we are not confined to Japan but continue to strive daily to become the world's premier travel reservation service.

At the forefront of the Commerce & Marketing Company, Travel Development Department (TDD) is distinctive for overseeing the entire spectrum of Rakuten Travel's development and operations. We primarily focus on the following key areas:

1. Globalization of Rakuten Travel to compete in global markets

2. As a leading company of the Japanese market, creating new value and experiences in the Japanese market, where a strong Rakuten ecosystem is being built

We are seeking like-minded individuals who resonate with our purpose. Join us at Rakuten Travel, propose new forms of travel to people around the world, and strive to be pioneers shaping the future of travel. Your passion and creativity will breathe new life into the travel industry, filled with infinite possibilities. We eagerly await your application and potentially invite you to take on challenges in a diverse environment in collaboration with new peers.

Position:
Why we hire

Our first target is to become Asia No.1 Online travel service. You will work with sales team, marketing team, customer support team, and development team to provide the best user experience for users and business partners with continuous improvement and innovation. You will be required to create the product vision and product strategy based on the real data coming from many data sources like user behavior tracking tool, voice of customer, NPS, competitor research, and market analysis results.

Position Details
Responsibilities:

• Lead the discussion of marketing, sales promotion, globalization, localization, contents management, customer relationship management process with stakeholders and provide appropriate products/services to acquire new customers.
• Increase the quality and customer satisfaction of all Rakuten Travel Products and services by working closely with Marketing, Sales, Customer support and development teams across all over the world Rakuten Groups.
• Own the design and implementation of services for travel experience related industry not limited to Hotel but also Rent-a-car, Bus, Activity and packaging tours etc.

As a Group Manager:

• Lead travel business product team to create products for travelers and business partners along with the vision and viable strategy / tactics.
• Evangelize your products to stakeholders in/out side of company with presentations.
• Make presentations in conferences in sales area like US/China/Korea/Thai/Singapore and other APAC countries.
• Recruit new members and train junior/middle level PDM.

Mandatory Qualifications:

• 8+ years of Product management/Program management experience.
• Strong written and verbal communication skills and ability to work across multiple disciplines and functions (Both business and tech).
• Enthusiastic, motivated and self-drive of world support to change world with products is required
• Tolerance in ambiguity with the ability to motivate/drive stakeholders without formal authority to make progress.
• Deep Travel or Hotel Industry knowledge and experience is required.
• Experience in product management of e-commerce or similar services
• Experience in KPI formulation and reporting to executives
• Experience contributing to service launch or service growth as lead PDM/PO

Desired Qualifications:

• MBA or other advanced degree
• Reporting expertise with visualization and progress of short term and long term is strongly desired

Others Information:
Locations:

Tokyo

Additional information on English Qualification:

• TOEIC over 800
• Capable of making a presentation in English

Japanese Qualification:

Japanese Language Proficiency : N1, Fluent in Japanese (Read, Write, Speak)

#engineer #producer #productmanager #commerce #RakutenTravel

Languages:
English (Overall - 3 - Advanced), Japanese (Overall - 4 - Fluent)