Description

Join the revolution in hospitality tech!

Liven is a leading global data, technology, and customer experience provider for the hospitality industry. From humble beginnings, we have grown to serve over 6,000 venues and millions of diners across Australia, the USA, and Southeast Asia, processing over 120 million transactions worth more than $3 billion (AUD) annually.

At Liven, our platform is built to help hospitality businesses save more and work smarter by seamlessly integrating every aspect of their operations - from ordering and payments to back-of-house management.

Driven by a deep passion for the hospitality industry, we continuously innovate to elevate the experience for both venues and their guests. Our solutions are powered by AI-enriched insights and automated workflows, enabling smarter decision-making and smoother operations at scale.

We're proud to be an AI-first organisation. By automating repetitive tasks, we free up space for our teams - and our customers - to focus on what truly matters: solving complex problems, delighting guests, and driving meaningful growth.

Key Milestones:

• Expansion: Acquired OrderUp, Abacus, Zeemart, Copper and Nomnie forming Asia Pacific's largest end-to-end group in hospitality technology.
• Global Reach: From Melbourne to New York, Singapore to Jakarta, and all the way to Chennai, our presence spans major cities across the globe.

If you're someone who thrives on creativity, bold thinking, and using technology to make things better, faster, and smarter - you'll feel right at home here.

Here's a quick glimpse of Liven:

• You can visit Career
• You can visit LinkedIn
• You can Visit Blog
• Acquisition News

About the role

If you are a highly organized and detail-oriented professional with a passion for troubleshooting and optimizing product development processes, we would love to hear from you. Join our team at Liven and contribute to building cutting-edge products that redefine tech hospitality standards.

You will play a crucial role in overseeing the Jira ticket management process and leading issue troubleshooting efforts. Your primary responsibilities will revolve around maximizing team productivity, streamlining workflows, and ensuring prompt issue resolution to achieve product development objectives. You will collaborate closely with cross-functional teams, including Engineering, Quality Assurance, and Design, to maintain a clear roadmap, prioritize tasks, and deliver exceptional products.

What You'll Do

• Manage the end-to-end Jira ticket lifecycle, from creation to closure, ensuring clear communication and efficient prioritization of tasks.
• Collaborate with Engineering, Quality Assurance, and Design teams to define, refine, and prioritize Jira tickets based on business needs and objectives.
• Analyze and troubleshoot issues within the product development process, identifying root causes and implementing effective solutions promptly.
• Work closely with the development team to ensure timely delivery of bug fixes and enhancements, maintaining a seamless development pipeline.
• Maintain a comprehensive understanding of the product and its underlying technologies to provide valuable insights during issue resolution.
• Conduct regular meetings with the development team to review progress, identify potential roadblocks, and align on project timelines.
• Communicate project status and issue updates to relevant stakeholders and management, ensuring transparency and timely resolution.
• Participate in Agile development processes, including sprint planning, backlog grooming, and retrospectives.
• Stay up-to-date with industry best practices, trends, and advancements in product management and issue troubleshooting.

Qualifications

• Experience in fintech or ecommerce environments is highly preferred, particularly in payment systems, digital wallets, checkout flows, transaction processing platforms, or high-volume transactional systems.
• 6-10 years of product management experience
• Experience working with payment gateways, reconciliation processes, settlements, chargebacks, refunds, or third-party financial integrations.
• Familiarity with compliance and regulatory frameworks such as PCI-DSS, KYC, AML, and data privacy requirements.
• Understanding of ecommerce funnels, conversion optimization, cart/checkout performance, and order lifecycle management.
• Experience troubleshooting distributed systems, APIs, microservices architectures, or complex third-party integrations common in fintech/ecommerce stacks.
• Bachelor's degree in Software Development, Product Management, or equivalent practical experience.
• Proven experience as a Product Manager or similar role, with a strong focus on Jira ticket management and issue troubleshooting.
• Strong technical aptitude and understanding of software development processes and methodologies.
• Proficiency in using Jira or similar project management tools.
• Exceptional problem-solving and analytical skills, with strong attention to detail.
• Excellent communication and stakeholder management abilities, with the capacity to collaborate effectively across cross-functional teams.
• Ability to work independently and prioritize effectively in a fast-paced environment.
• Knowledge of Agile development methodologies and experience working within Agile teams.