Description

Senior Product Manager m/f/d (AirHelp+ Subscription) - Berlin

Department: Product

Employment Type: Full Time

Location: Berlin

Reporting To: Monika Laskowska-Kac

Compensation: €80,000 - €110,000 / year

Description

Own the Future of AirHelp+ Join Us as Senior Product Manager

Are you energized by the challenge of building and growing impactful products? Do you love uncovering user insights, shaping strategy, and shipping solutions that people love? If so, AirHelp is the place for you.

We're looking for a Senior Product Manager to lead the evolution of AirHelp+, our premium subscription offering. You'll take full ownership of strategy, roadmap, and execution - working across teams to improve retention, expand value, and deliver a seamless experience to travelers who need us most.

It's a hybrid job opportunity based in Kraków, Gdańsk, Warsaw, Barcelona or Berlin.

What You'll Be Driving:

Shape the Strategy

• Own and evolve the AirHelp+ product vision and roadmap in line with company goals.
• Prioritize bold bets and quick wins based on user needs and data.
• Define and refine KPIs to measure what matters-then move the needle.

Deeply Know the User

• Conduct interviews, usability tests, and behavioral analysis to uncover real pain points.
• Translate insights into product ideas that excite, retain, and convert.
• Champion the customer voice in every decision.

Ship and Scale

• Partner with design, engineering, and marketing to bring features from idea to impact.
• Write crisp product briefs and stories that inspire teams and keep focus.
• Manage the backlog, ruthlessly prioritize, and keep momentum high.

Build for Growth

• Continuously improve our subscription's value proposition.
• Test and launch initiatives to reduce churn and drive engagement.
• Explore new benefit extensions and opportunities for monetization.

Collaborate Across the Business

• Work closely with Marketing, Sales, Customer Support, Legal, and Finance to ensure alignment and transparency.
• Keep stakeholders engaged and informed without creating noise.

Make Decisions with Confidence

• Use data to validate hypotheses and measure outcomes.
• Build dashboards, share learnings, and help the team learn fast and improve faster.

What you'll deliver in the first 12 months:

• Define and execute the growth strategy for AirHelp+, targeting a 20% increase in revenue year-over-year.
• Ship a new onboarding and benefit messaging flow that increased activation by 20%.
• Launch at least one high-impact service that increases engaged subscribers by 20%.
• Deliver a set of improvements increasing the renewal rate of AirHelp+ subscription by 10%.
• Increase AirHelp+ subscriber adoption of the mobile application by at least half of the users.
• Drive adoption of the mobile app among AirHelp+ subscribers, aiming for at least 50% active usage.

What sets you apart:

• 4-5 years of hands-on product management experience in launching and improving subscription products or features in a B2C digital and customer-facing area from discovery to delivery.
• Proven track record of driving business impact, with strong commercial thinking and a bias toward rapid experimentation and iteration
• Experience designing and scaling retention strategies, reducing churn, and shaping compelling value propositions that connect with user needs.
• Fluency in product analytics and experimentation tools (e.g., Amplitude, Mixpanel, SQL, A/B testing platforms) and a deep love for turning insights into action. Able to combine qualitative insights with quantitative data to make informed decisions.
• Customer-oriented, always curious to learn about the user needs and motives behind their decisions.
• Strong cross-functional communication skills, with the ability to align stakeholders, influence decisions, and rally teams around product outcomes.

Why AirHelp?

• Culture of Autonomy: No micromanagement, no politics. Just builders building.
• Growth Investment: Personal development plans, internal workshops, mentorship, and language classes.
• Culture That Cares: Team events, supportive peers, and a mission you can feel proud of.
• Flexible Benefits: Choose between gym pass, personal development, childcare, transport, or travel subsidies.
• Global Workstyle: Work from anywhere for up to 2 weeks/year, because we know the best ideas come from seeing the world.