Description

Job Responsibilities

• Conduct product discovery and research using data, employee feedback, and market insights to identify and prioritize high-impact opportunities.
• Benchmark and ideate new concepts, drawing inspiration from the hospitality, workplace, and service design industries to inform innovation and continuous improvement.
• Tell the story - build clear, compelling narratives through presentations and visuals that align cross-functional partners and senior leaders around product priorities and outcomes.
• Shape the product roadmap for one or more amenity service lines, helping define the strategy, goals, and outcomes that enhance the employee and guest experience.
• Collaborate with design, technology, and operations to translate needs and insights into clear product requirements, pilots, and launches that improve service quality and consistency.
• Support product delivery and rollout, ensuring new tools, services, and experiences are implemented effectively across diverse regions and operations team.
• Define and track success metrics to measure product adoption, satisfaction, and operational impact; use analytics and user feedback to guide iteration.
• Champion a product mindset within Amenity Services - promoting structured problem solving, iterative improvement, and cross-functional collaboration.

Required Qualifications, Capabilities, and Skills

• 5-7 years of experience in product management, service design, management consulting, or experience strategy, ideally across both physical and digital environments.
• Proven ability to define and deliver product roadmaps that translate user needs and operational insights into tangible outcomes.
• Strong storytelling and presentation skills - able to build strategic narratives, structure information visually, and communicate ideas with clarity and influence.
• Familiarity with product life cycle management, including discovery, delivery, and adoption.
• Demonstrated experience collaborating with cross-functional teams - operations, design, technology, and analytics - to deliver complex initiatives.
• Familiarity with JIRA, Confluence, and analytics tools for product tracking and collaboration.
• Working knowledge of user research, UX design, and data analytics to inform decisions and measure product performance.
• Excellent relationship management skills and the ability to influence without direct authority in a matrixed, global organization.

Preferred Qualifications, Capabilities, and Skills

• Experience in productizing services or bringing operational programs into a structured product model.
• Background in hospitality, workplace experience, or amenity management with an understanding of how physical services intersect with digital tools.
• Demonstrated ability to distill complex information into executive-ready visuals, reports, or presentations.
• Strategic and creative thinker with an eye for operational detail and service excellence.

About Amenity Services

Amenity Services delivers the workplace experiences that connect, nourish, and delight JPMorgan Chase employees and guests around the world. Our global portfolio includes dining and café programs, coffee and pantry spaces, conference centers, and guest registration and lobby services. We combine operational excellence, design, and technology to create hospitality experiences that reflect our brand and culture.

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About the Team

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.