Description

You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.

As a Product Manager in Customer Identity and Authentication team, you will play a pivotal role in shaping the future of secure authentication for millions of customers. You will lead the strategy, development, and delivery of innovative identity and authentication solutions that balance security, compliance, and user experience. You will collaborate across business, technology, and risk teams to deliver products that protect our customers and enable seamless access to our digital ecosystem. You will be responsible for defining the product vision and roadmap, driving execution, and ensuring alignment with regulatory requirements and industry best practices. Your expertise will help us stay ahead of emerging threats, deliver frictionless authentication experiences, and maintain customer trust.

Job responsibilities

• Define and drive the vision, strategy, and roadmap for customer identity and authentication products, ensuring alignment with business goals, regulatory requirements, and customer needs.
• Lead cross-functional teams-including engineering, design, risk, compliance, and operations-to deliver secure, scalable, and user-centric authentication solutions.
• Identify and evaluate new technologies (e.g., biometrics, multi-factor authentication, device intelligence) to enhance security and user experience. Oversee end-to-end product delivery, from ideation to launch and ongoing optimization.
• Ensure all solutions adhere to internal controls, regulatory standards (e.g., KYC, AML, GDPR), and industry best practices. Partner with risk and compliance teams to proactively address emerging threats and vulnerabilities.
• Champion a seamless and intuitive authentication journey, balancing security with usability. Leverage customer feedback, analytics, and market research to continuously improve the product.
• Establish and track key performance indicators (KPIs) for product adoption, security effectiveness, and customer satisfaction. Use data-driven insights to inform product decisions and prioritize enhancements.
• Communicate product vision, progress, and outcomes to senior leadership and stakeholders. Build strong relationships across the organization to drive alignment and support

Required qualifications, capabilities, and skills

• 5+ years of experience in product management, with a focus on digital identity, authentication, or security products in a regulated industry
• Deep understanding of authentication technologies (e.g., MFA, biometrics, device fingerprinting), identity management, and security protocols.
• Proven track record of delivering complex, high-impact products in a cross-functional environment.
• Strong knowledge of regulatory and compliance requirements related to customer identity (e.g., KYC, AML, privacy laws).
• Excellent analytical, problem-solving, and decision-making skills; ability to use data to drive product strategy.
• Exceptional communication and stakeholder management skills, with experience presenting to senior leadership.
• Highly organized, detail-oriented, and able to manage multiple priorities in a fast-paced environment.

Preferred qualifications, capabilities, and skills

• Experience with large-scale customer authentication platforms or identity-as-a-service (IDaaS) solutions.
• Familiarity with emerging trends in digital identity, fraud prevention, and cybersecurity.
• Advanced degree in Computer Science, Engineering, Business, or a related field.
• Experience working with agile development methodologies.

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About the Team

\n Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.\n
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\n The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm's data sharing principles of security, customer control and convenience, and privacy.\n