Description

Company Description

Job Description

Customer communication is the cornerstone of the SIXT experience - it's how we build trust, deliver on our premium promise, and guide the customer through every touchpoint in their rental journey. Every message we send doesn't just convey information; it defines who we are as a brand and reinforces why millions choose SIXT for their mobility needs.
In this position, you will lead the product development of SIXT's transactional communication across email, SMS, and push notifications. You'll work with teams across the organization to orchestrate seamless communications that guide customers through their rental journey, anticipating their needs, delivering clarity at every touchpoint, and driving key business objectives. Sounds interesting? Then apply now and join us in Pullach near Munich!

YOUR ROLE AT SIXT

• You craft best-in-class design, content, and translation guidelines for all communications, setting the standard for how SIXT speaks to millions of customers worldwide
• You collaborate with our brand team to shape SIXT's distinctive tone of voice, ensuring every customer touchpoint authentically reflects our brand values and corporate identity
• You execute a customer-centric product roadmap targeting clear, smart and premium communication via email, push notification, and SMS channels
• You work closely with design, content, engineering and business teams to plan, define, develop, launch, and measure the impact of experiments or new customer interfacing features
• You leverage data analytics, user feedback, and market research to take informed product decisions, measure the impact of new features, and identify new opportunities

YOUR SKILLS MATTER

• Skills You are a natural storyteller that excels at clear, impactful communication and has a keen eye for design and you are skilled at balancing aesthetics with usability, ensuring every customer interaction feels premium, intuitive, and consistent
• Experience You bring years of product management experience, adept in agile methodologies, cross-functional teamwork, and stakeholder management, with a focus on customer-facing digital products
• Passion You have a passion for "making it happen" and possess a hands-on mentality for flawless execution
• Mindset You are energetic, a travel enthusiast, hard-working, a continuous learner, striving for the highest possible quality of work
• Platforms You have experience with communication platforms is a plus (Salesforce Marketing Cloud, Sendgrid, Mandrill, Mailchimp, Mitto, Twilio, Firebase, etc.)
• Language skills You are fluent in English. If you know German, that's a big bonus

WHAT WE OFFER

• Extra benefits Enjoy discounts on SIXT rent, share, ride and SIXT+, attractive vehicle leasing offers, and exclusive deals with partners for travel, tech, fashion and more
• Mobility boost We support you with a monthly mobility allowance of €20 per month for even more freedom
• Future security We contribute to your retirement plan and support you with capital-forming benefits to ensure you are well covered
• Feel-good atmosphere Stay active with our modern SIXT gym, various leisure activities like the gaming area or the SIXT choir, and enjoy our high-quality employee restaurant
• Flexibility Enjoy 30 days of vacation and a hybrid working model with flexible hours
• Giving back Take one day each year to volunteer at a charitable organization dedicated to supporting children

Qualifications

Additional Information

About us:

We are a globally leading mobility service provider with a revenue of €4.00 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi, ride, and chauffeur services), and SIXT+ (car subscription), giving our customers access to our fleet of 350,000 vehicles, the services of 4,000 cooperation partners, and around 5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,000 rental stations. At SIXT, top-tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and long-term stability and align our corporate strategy with foresight. Get started with us and apply now!