Description

When you think of InComm Payments, think of Innovative Payments Technology. We were founded over 30 years ago and continue to be a pioneer in the payment (FinTech) industry. Since our inception, we have grown to be a team of over 3,000 employees in 35 countries around the world. We own over 400 global technical patents and a network that includes over 525,000 points of retail distribution that points to our industry expertise.

InComm Payments works with the most recognized and valued brands in the world, and we are partnered with most of the world's leading merchants. InComm Payments is highly focused on our people and their growth, and we work hard to make a career at InComm Payments meaningful and rewarding. We value innovation, quality, passion, integrity, and responsibility in all that we do, and we are looking for great people to join our team as we move forward towards a very bright future.

You can learn more about InComm Payments by visiting our Website or connecting with us on LinkedIn, YouTube, Twitter, Facebook, or Instagram.

• Own product delivery for external partner integrations (kiosk and ATM providers): coordinate intake, scoping, project charters, and kickoffs with Solutions Consulting; manage milestones through pilot and general availability.
• Shepherd API-based integrations (e.g., Retail Transaction Gateway (RTG) and disbursement services): provide partner-facing enablement materials, share credentials via standard process, and ensure smooth hand-offs to engineering and operations.
• Partner onboarding & readiness: align on approved use cases, store lists, and go-live checklists; coordinate retailer setup (e.g., product configuration, store locator updates) with internal teams.
• Manage cross-functional execution with Engineering, Solutions Consulting, and Field/Support—facilitate issue triage, communicate status/risk, and drive timely resolution through launch.
• Maintain core product artifacts (high-level flows, partner toolkits, solution overviews, and requirements summaries) and keep them current for field, sales, and partners.
• Coordinate retailer & channel certifications (e.g., in-store cash-out and ATM experiences) in partnership with Solutions Consulting and platform teams.
• Measure performance & quality: monitor adoption, time-to-integrate, operational incidents, and partner satisfaction; convert findings into backlog items and process improvements.
• Support compliance and risk alignment (e.g., identity/velocity controls) by partnering with relevant internal owners; capture product requirements and track decisions into delivery plans.
• Serve as a clear point of contact for partner questions on scope, schedule, deliverables, and production readiness—escalating across internal teams when needed.

• Bachelor's degree in Business, Engineering, Computer Science, or related field (or equivalent experience).
• 37 years in product or program management within payments/fintech or platform integrations, with a track record of delivering partner-facing launches.
• Demonstrated ability to lead cross-functional projects, manage dependencies, and communicate status and risks to diverse stakeholders.
• Experience supporting API-based partner enablement, working with Solutions Consulting/Engineering and external developers through sandbox, testing, and go-live.
• Comfortable translating partner needs into clear requirements, artifacts, and go-to-market deliverables; proficient with typical PM tools (e.g., Jira/Confluence, or equivalents).

Knowledge, Skills & Abilities

• Execution focus: plans, organizes, and delivers multi-party integrations on time; anticipates blockers and drives resolution.
• Partner empathy & communication: clear, concise updates to external developers and internal stakeholders; keeps everyone aligned on scope and timelines.
• Collaboration: works effectively with Solutions Consulting, Engineering, Operations, Legal/Compliance, and Account teams to move work from concept to launch.
• Analytical mindset: monitors KPIs (integration cycle time, launch readiness, incident trends) and turns insights into backlog/priorities.
• Documentation discipline: creates and maintains succinct product docs, flows, and partner-facing materials that reduce friction and speed delivery.

InComm Payments provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, citizenship, veteran's status, age, disability status, genetics or any other category protected by federal, state, or local law.

*This position is eligible for the Employee Referral Bonus Program - Tier III

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