Description

You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients. You will partner with engineering, architecture, and governance stakeholders to deliver secure, resilient, scalable platform capabilities that accelerate product teams and reduce time-to-integration.

As a Product Manager in Digital Utilities, you will own an api portfolio powering key products across JP Morgan Chase. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations. You will lead the a business area and its corresponding API portfolio that connects internal and external consumers across JPMorganChase to the our customers' Statements of Record.

Digital Utilities provides platform APIs and shared services that enable consistent, secure connectivity between JPMorganChase producers and consumers of record-based data. You will own an API portfolio, corresponding to a business area and use case served by Digital Utilities. This role drives standardization across API design, onboarding, entitlements, and operational readiness to improve developer experience and reliability at scale. You will balance delivery across new capabilities, modernization of existing interfaces, and reduction of integration friction for high-volume client and internal use cases. You will collaborate with risk, controls, cybersecurity, and data governance partners to ensure solutions meet firm standards and regulatory expectations.

Job responsibilities

• Develops a product strategy and product vision that delivers value to customers
• Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
• Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition
• Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability
• Leads an API portfolio end-to-end, including roadmap planning, prioritization, and stakeholder alignment across lines of business and shared services.
• Defines and evolves API product standards (design, versioning, documentation, deprecation, and backward compatibility) to improve reuse and reduce fragmentation.
• Partners with engineering and architecture to ensure platform capabilities meet non-functional requirements including resiliency, latency, scalability, and observability.
• Drives API onboarding and adoption by improving developer experience through self-service patterns, clear documentation, and consistent support models.
• Establishes and governs operating rhythms (OKRs, release readiness, incident learning, and dependency management) to improve delivery predictability and service health.
• Collaborates with controls, cybersecurity, privacy, and data governance teams to ensure compliant access patterns, entitlements, and auditability for Statements of Record connectivity.
• Manages lifecycle health for existing APIs, including modernization, risk remediation, platform migrations, and cost optimization.

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in product management or a relevant domain area
• Advanced knowledge of the product development life cycle, design, and data analytics
• Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
• Strong understanding of API products and platform fundamentals, including REST/JSON, event-driven patterns, authentication/authorization, and service-level objectives.
• Experience translating complex stakeholder needs into clear product requirements, roadmaps, and measurable outcomes in a large enterprise environment.
• Demonstrated ability to partner effectively with engineering, architecture, and operations teams to deliver resilient, production-grade services.
• Working knowledge of operational excellence practices including incident management, problem management, and continuous improvement via post-incident learnings.
• Ability to define and track metrics such as adoption, latency, availability, error rates, onboarding time, and cost-to-serve to guide prioritization and investment decisions.
• Strong written and verbal communication skills, with the ability to influence decision-making across senior stakeholders and cross-functional teams.
• Experience managing dependencies across multiple teams and delivering through ambiguity with a structured, outcomes-driven approach.

Preferred qualifications, capabilities, and skills

• Demonstrated prior experience working in a highly matrixed, complex organization
• Experience with API management and developer enablement capabilities such as catalogs/portals, API gateways, throttling, and consumption analytics.
• Familiarity with data lineage, data governance, and stewardship concepts as they relate to Statements of Record and controlled distribution.
• Exposure to resiliency engineering concepts (e.g., graceful degradation, circuit breaking, active-active patterns) and how they translate into platform requirements.
• Knowledge of security patterns for APIs and the product decisions that enable secure-by-default integrations.

About Us

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

\n Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.\n
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\n The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm's data sharing principles of security, customer control and convenience, and privacy.\n