Description

The Product Manager for Chase Branded Credit Cards is responsible for leading the successful delivery of large, complex programs that drive innovation and growth within the Chase credit card portfolio. This role requires a strategic thinker with strong program management expertise, exceptional communication skills, and the ability to manage cross-functional stakeholders. The ideal candidate will ensure seamless execution from ideation through launch, maintain high standards of product management, and provide executive-level reporting. Proficiency in Jira Align and agile delivery practices is essential.

Job responsibilities

• Program Management: Lead and manage end-to-end delivery of large, complex programs for Chase Branded Credit Cards, including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while escalating opportunities to improve efficiencies and functional coordination.
• Stakeholder Management: Build and maintain strong relationships with internal and external stakeholders, including cross-product managers, delivery managers, technology teams, operations, and executive leadership.
• Executive Status Reporting: Prepare and present clear, concise program status updates, risks, and mitigation strategies to senior leadership and executive stakeholders.
• Communication: Facilitate effective communication across teams, ensuring transparency, alignment, and timely resolution of issues.
• Jira Align Hygiene: Maintain rigorous standards in Jira Align, ensuring accurate tracking of program progress, dependencies, and deliverables.
• Risk & Issue Management: Proactively identify, assess, and manage risks and issues, driving resolution and escalation as needed. Effectively manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners.
• Continuous Improvement: Champion process improvements and agile best practices to enhance delivery efficiency and program outcomes.

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in product management or a relevant domain area
• Strong understanding of delivery and a proven track record of implementing continuous improvement processes
• Experience in product or platform-wide release management, in addition to deployment processes and strategies
• Proven track record managing and delivering large, complex programs
• Strong stakeholder management and influencing skills
• Excellent verbal and written communication skills, with experience presenting to executive audiences
• Experience overseeing product managers and cross-functional teams
• Advanced proficiency in Jira Align and agile delivery methodologies
• Strong analytical, problem-solving, and organizational skills
• Ability to thrive in a fast-paced, dynamic environment

About Us

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

\n Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.\n
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\n We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.\n