Description

About GigRadar

GigRadar is an AI-powered SaaS that automates business development for agencies and freelancers on Upwork, from job discovery to proposal writing and client acquisition.
Our stack includes cutting-edge systems like Sardor AI (Auto-Bidding) and Laziza AI (Matching Engine) that already serve 1,700+ agencies and generate $1.3M ARR.

We're entering a growth phase focused on AI product optimization, cross-sales, and customer reactivation and we're hiring an analytical Product Manager to own this process.

Role Overview

You'll sit at the intersection of product analytics, marketing, and success, building a full-funnel understanding of how customers move from first touch to expansion.
Your mission: turn user data and hypotheses into measurable product improvements that drive cross-sales, trial conversions, and reactivations.

The role (what you'll own)

1. Build customer journey intelligence

• Map and analyze CJMs to identify bottlenecks and drop-off points.
• Translate insights into backlog items and feature hypotheses.

2. Drive feedback-to-feature loop

• Collect and structure customer feedback (CSM, Intercom, churn surveys).
• Formulate hypotheses, validate them with data, and coordinate implementation.

3. Optimize internal lead generation

• Design in-product funnels, banners, and triggers that convert active users into cross-sale leads.
• Track conversion rates, cost per internal lead, and expansion revenue.

4. Reactivate churned customers

• Segment churn reasons and launch targeted reactivation campaigns.
• Monitor revenue uplift and retention improvements month-to-month.

5. Scale trial conversions

• Launch and test free trial cohorts and incubators.
• Measure activation rates, conversion %, and trial revenue uplift.

6. Report & coordinate

• Weekly reporting on metrics: internal leads, reactivations, trial conversions, expansion ARR.
• Collaborate closely with Sales Ops, CSM, and AI product teams.

What we're looking for

• 3+ years in Product Management, Growth, or Account Management (SaaS or marketplace preferred).
• Strong analytical background - comfortable with data, metrics, and hypothesis testing.
• Familiarity with tools like Intercom, Notion, Amplitude/GA, and HubSpot.
• Excellent communication skills - you'll interface with CSMs, engineers, and users.
• Bonus: experience with AI-driven products, Upwork, or B2B SaaS growth funnels.

KPI Framework

Area

KPI

Example Monthly Goal

Internal Leads

Generated & closed

150 leads @ 30% close rate

Reactivations

Reactivated clients

40 clients/month

Trial Conversions

Conversion %

40% from 100 free trials

Expansion Revenue

Uplift %

+7% month-over-month

Your total comp grows directly with these performance metrics, there's no ceiling.
Compensation & Growth

• Base: (for stability)
• Performance Bonuses: based on internal leads, reactivations, and trial conversions
• Projected bonus earnings:
  • Month 1: ~$900
  • Month 3: ~$2,000
  • Month 4+: $3,000-$5,000+ (no cap)

Why join GigRadar

• You'll shape a product used daily by top-performing Upwork agencies.
• You'll work directly with the founder on high-impact experiments.
• Every success translates into direct financial upside.. your ideas literally pay off.

Department Technology Locations Bali Remote status Hybrid