Description

Join a world-class team at J.P. Morgan, where your expertise will help shape the future of global financial operations. As part of our transformation journey, you'll lead impactful initiatives that enhance efficiency and innovation in break management. This is your opportunity to work with industry leaders, leverage cutting-edge automation, and make a tangible difference in how we serve our clients. Be at the forefront of operational excellence and continuous improvement. If you're passionate about driving change and delivering results, we want you on our team.

As a Payment Lifecycle Manager (Transformation Lead) in the Global Cash Operations and Utilities team, you will spearhead strategic initiatives to optimize break management processes. You will collaborate with cross-functional partners, leverage automation tools, and drive continuous improvement to enhance operational effectiveness. Together, we will set new standards for efficiency, accuracy, and risk management. You will have the opportunity to innovate, influence, and grow in a dynamic, inclusive environment.

Job Responsibilities:

• Develop and deliver innovation projects using automation skills in Python and RPA tools such as UiPath.
• Lead and drive transformation initiatives related to reconciliation break management.
• Initiate, plan, and execute multiple projects across regions and the entire process lifecycle.
• Create end-to-end process visualizations and mapping for break management.
• Research and implement business process changes or system modifications.
• Identify and implement process reengineering and optimization strategies.
• Redefine and standardize KPIs and KRIs across regions.
• Collaborate with AI/ML, Recon Platform, Risk and Controls, Operations, and Transformation teams.
• Lead regular business review calls for break management across all regions.
• Serve as the central point of contact for data analytics to identify trends and root causes.
• Work closely with Risk, Governance, and Compliance to strengthen controls and ensure regulatory adherence.

Required Qualifications, Capabilities, and Skills

• Proven ability to build Alteryx solutions and translate them into Tableau dashboard reporting.
• Minimum 5 years of business, data analysis, or process automation experience.
• Proven experience in Python and UiPath coding using Studio-X and Studio. Good working knowledge of RPA platforms such as UiPath or equivalent.
• Ability to support reusable solutions built on UiPath and Python, including attended bots.
• Experience building Alteryx solutions and translating them into Tableau dashboard reporting.
• Financial services experience in payment operations or reconciliation processes.
• Bachelor's degree or equivalent work experience.
• Demonstrated automation development and maintenance experience.
• Intermediate to advanced proficiency in Microsoft Office, including Excel, Visio, and PowerPoint.
• Excellent oral and written communication skills with the ability to facilitate discussions.
• Strong analytical skills to identify gaps and opportunities in existing capabilities.
  
  Preferred Qualifications, Capabilities, and Skills
• Experience with cognitive automation, OCR tools, and AI/ML skills.
• Self-motivated and able to motivate others to meet tight delivery timelines.
• Flexible to work varying shifts as required by project demands.
• Ability to foster partnership and effective communication among team members and stakeholders.
• Demonstrated commitment to client-centric focus and strategic alignment.
• Experience creating a culture of inclusion, empowerment, and execution excellence.
• Proven ability to drive innovation and creative problem solving.

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About the Team

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.