Description

European Last‑Mile Product Manager

Düsseldorf, Germany

Language- Chinese is Mandatory

We are seeking an experienced European Last‑Mile Product Manager to lead and optimize our last-mile delivery network across Europe. This role combines strategic product planning, supplier development, operational excellence, and cross-functional collaboration to drive service quality, cost efficiency, and scalable growth in the European market.

Key Responsibilities

1. Last‑Mile Resource Development & Management

• Lead the development and performance management of European last-mile delivery partners.
• Ensure reliable capacity planning for daily operations and peak seasons.
• Establish a supplier evaluation framework measuring timeliness, cost, quality, and compliance.
• Drive continuous improvement in supplier service standards.

2. Product Planning & Cost Optimization

• Research European last-mile market trends and customer demand.
• Develop product roadmaps and define competitive last-mile offerings.
• Build and maintain cost models to dynamically optimize pricing and cost structures.
• Translate market and operational insights into actionable product improvements.

3. Operations Monitoring & Customer Response

• Monitor key operational KPIs including transit time, damage rates, and on-time delivery.
• Create dashboards and reporting frameworks for real-time visibility.
• Establish rapid exception handling and escalation processes.
• Collect and analyze customer feedback to inform product enhancements and supplier improvements.

4. Cross‑Functional Collaboration & Data Integration

• Work with sales and account teams to design customer-specific last-mile solutions.
• Provide product training and support in tenders, proposals, and client presentations.
• Coordinate with technical teams to implement API integrations and enable digital connectivity of last-mile systems.
• Promote data-driven decision-making across operational and cross-border teams.

Requirements

Experience

• 5+ years in European cross-border logistics operations, focusing on last-mile delivery.
• Experience leading supplier negotiations and managing contracts with annual value ≥ EUR 5 million.
• Familiarity with EU VAT regulations, EORI customs clearance processes, and local delivery regulations (e.g., Germany Postal Act).

Core Skills

• Expertise in logistics cost modeling and cost analysis.
• Strong commercial negotiation skills with a proven record of high-value contracts.
• Solid understanding of EU logistics regulations (VAT, EORI, GDPR) and local delivery compliance.

Language Skills

• Business-level fluency in English (TOEFL ≥100 or equivalent).
• Mandarin Chinese fluency is required.
• German (B2) or French (B1) is a plus.

Competencies

• End-to-end supply chain perspective with strong execution capability.
• Ability to coordinate European teams and resources for peak-season capacity planning.
• High stress tolerance and adaptability to seasonal fluctuations in cross-border logistics.
• Strong contingency planning and risk management skills.

Department Supply Chain Management Locations Düsseldorf Employment type Full-time