Description
Leisure Village West Association (LVWA) is a gated, active, adult 55+ condominium association consisting of 2,692 single-story attached units with approximately 4,000 residents located on 825 fenced-in acres, 25 miles of roads, and 60 miles of sidewalks located in the heart of the beautiful Jersey Shore.
Reporting to the Board of Trustees, the Community Manager leads all facets of LVWA's operations on a day-to-day basis, including staff management, Board process management, community engagement, vendor management, project management, and budget development. LVWA has been successfully and professionally managed for many years, with particularly important improvements to operations and infrastructure implemented over the past five years. Going forward, we are seeking to build on these improvements, further upgrading infrastructure and improving the member experience, while exercising exceptional fiscal responsibility. The Board welcomes candidates with the experience, ideas, and mindset to help LVWA achieve its goals.
Requirements
Responsibilities:
The following are representative examples of duties performed by the Community Manager:
- Collaborate with the Board of Trustees to determine management priorities.
- Provide guidance and advice on Association matters to the Board.
- Supervise the operation of the Maintenance, Grounds, Recreation, IT, and Administrative Departments along with other functions.
- Manage performance and development of staff.
- Determine capital improvement projects for Board approval.
- Provide project management and oversight for all major projects.
- Prepare annual Association budget for Board review and adoption.
- Develop, recommend, and implement (upon Board approval) policies and procedures for all aspects of Association management.
- Make key operational decisions.
- Manage key communications to Association members.
- Organize and participate in Board, committee and project team meetings.
- Conduct bidding and contract for professional and maintenance services.
- Prepare financial statements and reports, working with financial services team.
- Negotiate Association contracts for routine services, subject to Board and Association Counsel.
Key Characteristics:
The person in this role must have a strategic perspective, while also managing the complex day-to-day operations of LVWA. This requires an agile professional with high intellectual and emotional intelligence, deep expertise in association management, and exceptional leadership skills. The person must also be skilled in public relations, contract negotiations and oversight, financial operations, project management, and infrastructure operations and maintenance.
The ideal candidate will have a passion for the community association management profession, with experience shaping and enhancing community association operations. This person will understand and strive for superior service and exceptional standards of quality to deliver great member experiences.
The Community Manager will be an outgoing, genuine, and personable leader who will eagerly meet and work with Association members. They will have strong communication and facilitation skills, both in writing and as a public speaker. They will represent and promote the Association with the highest level of personal and professional conduct both within and outside of LVWA.
This professional will inspire and develop department managers and staff members with proven leadership skills, utilizing team building, team member motivation, and professional training in pursuit of a collaborative and productive work environment.
Finally, the Community Manager will be an exceptional problem solver, approaching challenges with an interdependent mindset. That is, they will seek input and engagement from all key stakeholders, and collaboratively drive toward solutions.
Candidate Qualifications and Experience:
MUST have:
- At least five (5) years of community association management experience.
- Certification as community association manager through the Community Associations Institute (CAI).
- Superior knowledge of best practices for a 1,500+ unit community association.
- Successful oversight and implementation of budgets of $5MM or higher.
- Experience with Project Management.
- Experience managing staff members with varied skills and experience.
- Experience deploying new systems/technology/processes in a community association.
- Experience engaging with governing/regulatory bodies (e.g., local municipalities, county, state, and federal agencies).
- Experience contracting with and managing vendors and professional services providers (lake management, engineering, construction/maintenance, road maintenance, etc.).
- Demonstrated business and financial acumen.
- Strong written and verbal communication skills.
- Excellent word processing, mathematics, and computer skills.
- Availability to work extended hours, including evenings, weekends, and holidays as necessary.
Ideal, but not required:
- Bachelor's degree in Business Administration, Finance, Public Administration, or related, including relevant coursework.
- Pesticide Applicator license.
- Certification as Large-Scale Manager (LSM) through CAI.
- Experience with managing and maintaining infrastructure associated with an artificial lake/pond.
- Experience guiding an association through significant infrastructure improvements (e.g., roads, utilities, construction, and related administrative matters)
LVWA — Key Facts
Ownership: Member Owned and Controlled
Board Size: Seven (7) trustees
Committees: Administration, Finance, Architectural, Community Services, ADR, Election, others as needed
Number of Properties: 2,692 single-story attached units; 21 models
Number of Residents: Approximately 4,000
Total Budget: Approximately $12 Million
Contribution to Reserves (not including Operations): Approximately $2.4 MM
Staff size: Over 65 employees
Direct Reports: Maintenance Manager, Grounds Manager, Recreation Manager, IT Manager, Accounting Manager
Roads: All roads (25 miles) are owned and maintained by LVWA
Lawns: 350 acres
