Description

About Northern Trust:

Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.

Northern Trust is proud to provide innovative financial services and guidance to the world's most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world's most sophisticated clients using leading technology and exceptional service.

Job Title: Associate Product Manager

Job Description Summary:

Digital Client and Partner Experience is looking for an experienced Associate Product Manager to assist the Trust & Advisory Capability team in building digital solutions and workflows for the Trust Practice.

Under general supervision (but works independently most of the time) responsible for helping execute the strategy of the product umbrella as outlined by the Capability Lead and Lead Product Manager for the umbrella. Responsible for Product Management Lifecycle activities in partnership with the Product Manager such as helping gather and document requirements, manage demo cadence with subject matter experts and stakeholders, assist coordination with change management for pilots and launches, creating surveys and gathering feed post launch. The Associate Product Manager will also be responsible for performing regular maintenance of product materials, helping manage backlog, maintaining product inventory and key metrics. Support new product introduction by creating the risk analysis.

Major Duties:

1. Support discovery and innovation by creating matrix of end users, scheduling requirement sessions and documenting requirements and needs;

2. Assist in new product planning activities by participating in forecasting and planning, assisting with composing and maintaining BRDs using the Agile method;

3. Display a balanced, cross- functional perspective, liaising with the business to improve efficiency, effectiveness and productivity;

4. Support new product introduction by coordinating with Change Management, Training and Trust Practice (business) on pilots and rollouts, conducting post launch surveys and gathering feedback for future enhancements;

5. Assisting with communications to stakeholders and end users, helping communicate updates and key information;

6. Help organize and manage intake of feedback from Trust Capability landing page, coordinating discussions with team and submitting partner, and managing process from intake to acceptance;

7. Manage permissions requests, as well as other customer service requests from front line partners, ensuring escalation of atypical issues to Product Manager;

8. Track product satisfaction by launching surveys, gathering feedback directly and creating log for potential future improvements

Knowledge:

• Must have a background in Product Management and Digital Tools and understand Product Management Agile process. Must have good oral and written communication skills, with a focus on client service. Experienced in constructing/overseeing logical and conclusive presentations.
• Experience with Salesforce and Azure ADO a plus.
• Understanding or knowledge of Wealth Management products or business areas within an umbrella and an understanding of client needs and how this impacts the product development agenda/roadmap. Experience within Trust/Fiduciary Services a plus.
• Good communications skills and helping build trust and buy in with end users, as well as building key relationships and influencing partners and leaders across multiple business lines.
• Organizational skills are required to support the Capability's goals, resources needed, and to assess and develop the skills of staff.
• Project management experience is advantageous, inclusive of planning, research, analysis, design and governance.
• Proficient in Microsoft suite of products, with emphasis on Teams, Planner, Lists, Excel and PowerPoint

Experience:

• A College or University degree and/or relevant proven work experience is required. Related Industry qualification (e.g. ACCA) is required / preferred.

Salary Range:
$80,800 - 133,400 USD

Salary range is a good faith estimate of base pay. Northern Trust provides a comprehensive benefits package including retirement benefits (401k and pension), health and welfare benefits (medical, dental, vision, spending accounts and disability), paid time off, parental and caregiver leave, life & accident insurance, and other voluntary and well-being benefits. Northern Trust also provides a discretionary bonus program that may include an equity component.

Working with Us:

As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.

Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve! Join a workplace with a greater purpose.

We'd love to learn more about how your interests and experience could be a fit with one of the world's most admired and sustainable companies! Build your career with us and apply today. #MadeForGreater

Reasonable accommodation

Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at MyHRHelp@ntrs.com .

We hope you're excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people.

Apply today and talk to us about your flexible working requirements and together we can achieve greater.