| To apply, please email your resume and cover letter to PGEmployment@abhow.com. |
JOB DESCRIPTION: Under occasional supervision, direct the sales program at the retirement community; disseminate information to the public regarding the community; perform sales functions: find and follow up on leads, interview potential residents, provide information and sell vacant apartments. Is accountable to meet budgeted call, appointment and sales goals for self and team. Supervise the team members of the community sales department. As a representative and team member of the company, this position is expected to present oneself in a manner that reflects professionalism and ensures resident satisfaction.
SCOPE Supervisory Responsibility – Supervise the sales team of the community that could include the following positions: Sales Assistant Senior Sales Counselor Sales Counselor Community Relations Manager Move-in Coordinator Budget Responsibility - Responsible for meeting sales goals, expenses and established sales and marketing budget for the community
REPORTS TO – Vice President of Sales or Regional Sales Manager
POSITION CLASSIFICATION FLSA Classification – Exempt Job Category – Regular Full-Time
Essential Functions The following duties are normal for this position. These are not exclusive or all-inclusive. Other duties may be required and assigned.
Work Duties • Search out qualified leads from a variety of sources • Show apartments and the retirement community to prospective residents, guests and others • Receive calls and inquiries from prospective residents, their families and their advisors; provide information, answer questions, overcome objections and close sales • Interview and review records of prospective residents for approval; paperwork includes applications, contracts, financial reports, lead tracking and sales reports • Review levels of care needed by prospective residents with both the prospect and with others in the retirement community • Prepare and review for accuracy occupancy and sales reports • Under direction from supervisor and advertising partners write and update annual sales and marketing plan • Initiate and maintain contact with prospective residents, referral sources and others • Oversee and facilitate the acceptance process for new residents; ensure that apartments are ready for occupancy as contracted with prospective residents • Supervise the sales team of the department: recruit, hire, supervise and terminate team members of the department. Staff supervision includes: assignment of work, review of work, maintaining standards, coordination of activities and conducting performance evaluations • Work with outside consultants as required • Plan and execute marketing events; represent the retirement community in the market • Monitor and manage the budget of the department; prepare monthly financial reports • Attend in-service training and workshops and meetings as required. May require up to 5% travel • Complete on-line and other training as required • Perform various related essential duties as required by the regional sales manager, vice president or by the Home Office • Promote and protect the rights of each resident • Display behavior that supports the mission, vision and values. • Understand and adhere to company, community and department programs, policies and procedures. • Understands and actively contributes to the Philosophy of Person Directed Care while promoting individual growth and potential within a culture of Successful Aging. • Demonstrate behavior that supports the company’s service excellence culture program. • Keep current knowledge and required certifications for quality care and services mandated by federal and state law, and other regulating agencies. • Understand and adhere to federal and state laws governing employee and resident rights. • Communicate effectively to perform the essential functions of the job. *
Supervision/Leadership • Lead staff to achieve community, function and company performance goals. • Ensure quality recruiting, hiring, development and retention practices consistent with company procedures and standards. • Assign, review, plan and coordinate the work of other team members. • Delegate and oversee results of delegated work to staff. • Recommend and approve the discipline, dismissal, transfer or promotion of team members. • Assess the work of team members and write performance appraisals. • Administer pay, rewards and recognition within company guidelines that support individual and team performance toward achieving goals. • Analyze problems that arise in the areas under supervision and implement solutions. • Effectively communicate in all written and verbal forms of communication. • Create an environment for staff that honors, respects and values their opinions and suggestions; demonstrate fair treatment and ethical business practices; support staff development and reward achievement. • Provide high performance leadership and management of department team members to support the achievement of community and corporate performance goals. Observe and effectively manage the morale of the team. • Create an environment for team members that honors, respects and values individual opinions and suggestions; demonstrate fair treatment and ethical business practices; support team development and reward achievement • Communicate performance standards to team members; observe, measure and evaluate performance to ensure standards are achieved; conduct regular performance observation, assessment and discussion with team members • Communicate information that supports team and company performance, and communicate reasons for decisions • Ensure quality recruiting, hiring, development and retention practices that support company procedures and standards • Administer compensation, rewards and recognition that support individual and team performance toward achieving shared goals • At direction of regional sales manager, vice president or corporate officer may • chair or sit on the marketing committee of the local board of advisors • May supervise or act as move-in coordinator; facilitate the move-in process for new residents; write work orders for apartments as necessary and coordinate the process with other departments of the retirement community *